Frequently Asked Questions
Find answers to common questions about our services
General Questions
Rax Data & Energy (Rax Limited, LLC) is a technology infrastructure company that operates data centers for cryptocurrency mining and GPU compute services, powered by renewable energy solutions. We provide enterprise-grade hosting services for ASIC miners, GPU rigs, and high-performance computing applications.
Our primary facilities are located in strategic locations across the United States, selected for access to affordable, renewable energy sources and favorable climatic conditions for cooling efficiency. Contact us for specific location details.
No, Rax is not a mining pool. We are a hosting provider. We provide the physical infrastructure, power, cooling, and maintenance for your mining hardware. You choose and connect to your own mining pool, and all rewards go directly to your wallet.
Hosting Services
We support a wide range of ASIC miners (Bitmain Antminer, MicroBT Whatsminer, etc.), GPU mining rigs, and high-performance computing servers. Contact us with your specific hardware requirements for compatibility confirmation.
Our all-inclusive hosting packages include electricity, rack space, industrial cooling, 24/7 monitoring, physical security, network connectivity, and basic maintenance. Premium plans include additional services like firmware optimization and priority support.
We strive for 99.5%+ uptime. While we cannot guarantee specific uptime due to factors beyond our control (hardware failures, network issues, force majeure), we provide transparent reporting and proactive monitoring to maximize your mining efficiency.
Yes, scheduled visits can be arranged with advance notice. Due to security protocols and operational requirements, all visits must be pre-approved and accompanied by our staff.
Billing & Payments
We accept wire transfers, ACH payments, and cryptocurrency payments (BTC, ETH, USDT, USDC). Credit card payments may be available for certain services with additional processing fees.
Hosting fees are billed monthly in advance, due by the 1st of each month. Late payments are subject to fees and potential service suspension as outlined in our Fees & Penalties schedule.
Standard hosting agreements require a minimum 6-month commitment. Shorter terms may be available with adjusted pricing. Long-term contracts (12+ months) receive preferential rates.
Technical Questions
We provide access to a monitoring dashboard where you can view real-time status, hashrates, temperatures, and power consumption. You'll also receive alerts for any issues requiring attention.
Basic maintenance (reboots, cleaning, fan replacements) is included in hosting fees. Major repairs (hashboard replacements, PSU issues) are handled by our technicians at cost, or can be sent to manufacturer warranty service.
Our facilities have backup power systems for critical infrastructure. While mining operations may be briefly interrupted during outages, our systems are designed to resume automatically once power is restored.
Still have questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours.
Contact Us